Press the Windows + R key combination, type services.msc and press Enter. Open your File Explorer and browse to the location: C:Windows. If the above steps doesn’t work then perform below steps in Safe mode and check. Click on PIN and select Remove if you see the option. Click on Accounts and select Sign in option from the left pane. This error message typically indicates an authentication problem rather than a bug in Microsoft Word or Office 365, so addressing your Azure AD account and authentication setup is essential to resolving the issue.Įrror AADSTS50020 - User account from identity provider does not exist in tenant - Active Directory. Method 2: Enable Microsoft Account Sign-in Assistant Service. Press Windows + I key to open Windows Settings. If your organization uses multi-factor authentication (MFA), ensure you've completed the MFA process. If you can't sign in to the portal, use one of the solutions in the following table, as appropriate for your situation. Make sure you're using the correct username and password.Īlso, verify that your user account is correctly set up in Azure AD and associated with the right tenant. For more information about how to troubleshoot sign-in issues that use non-browserbased apps, see How to troubleshoot non-browser apps that can't sign in to Microsoft 365, Azure, or Intune. ![]() Sometimes, stored credentials can lead to authentication problems. ![]() I tried to sign in and since I didnt have a Microsoft account I made one, but through my cellphone as my network was down at that moment. To troubleshoot this, you can start by signing out of your Microsoft 365 account, clearing your browser's cookies and cache, and then signing in again. I just recently bought my HP laptop and I havent been able to use Ms Word or any of the other products that comes along with the whole Ms Office package. Sign out and sign in again with a different Azure AD user account,"is indicating that there's an issue with the authentication of your Microsoft 365 account when trying to access the "Vortex" application. The error message you're encountering, "AADSTS16000: User account from identity provider doesn't exist in tenant Microsoft and cannot access the application Vortex.
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